People Operations Associate

Job Title: People Operations Associate

Department: People Operations

Reports to: People Operation Team Leader

Hours: 40

Location: JD Sports Bury Head Office

We have an exciting opportunity to join our People Operations team based at our lovely modern head office in Bury, near Manchester. Our offices have been recently renovated, and we are just in the process of building a new colleague facility with its own gym and sports courts!

This role is a People Operations Associate, which is an administrative role with responsibility for ensuring that our joiner, mover and leaver processes are managed responsively, professionally and to a high standard of quality and customer service. 

The role also supports with general 'people' queries from our 30,000 colleagues based here in the UK which requires excellent customer service skills, something that our team prides itself on - in recent feedback surveys, our People Operations service achieved over 95% positive customer feedback, something we are proud of and committed to maintain. 

We are committed to development here at JD and the People Operations team offers a great entry-level role into the People profession. Our team members often progress within our People Operations service to more senior roles, but also onto other services within our People department, and beyond!

You don't need to have loads of experience in administration or a 'people' role as you will receive a thorough induction to set you up for success. We just ask that you have a passion for great customer service, take pride in your work, bring positive energy and enjoy working with systems. It is an exciting time to join our People Operations team as we are transition into a new model of service delivery, which will enable us to deliver a more responsive, agile and high-quality service to the business. You will work alongside 10 Associates in our Tier 1 team and have the support of 5 Executives in our Tier 2 team. In People Operations, we work closely with a range of stakeholders across the People department and business operations, so you'll engage with a diverse range of people in your role and have lots of fun along the way!

This role is a 12-month FTC maternity cover, 40 hours per week with a work pattern across core business hours of 8:30am to 5:30pm. Start and end times will be determined by a rota to meet business needs but we do offer flexibility to help you meet personal commitments, including 1 work from home day per week. Interested?

Here is a little more about the role and requirements: 

Purpose

To provide efficient, accurate and customer-focused first-line People Operations support across the employee lifecycle primarily handling joiner, mover and leaver processes as well as resolving a range of general People queries.

Responsibilities

• Respond to customer queries through our ticket and call systems.
• Process starter, mover and leaver activity accurately within the HRIS (Dayforce).
• Validate information and correct data issues before completing transactions.
• Keep customers informed and provide clear, consistent guidance.
• Triage complex or specialist matters to the appropriate team.
• Maintain secure, complete and accurate records.

Success Measures

• Positive customer feedback.
• Processing and response times meet agreed SLAs.
• High accuracy with low error and rework rates.
• Queries are resolved or escalated correctly first time.
• Mandatory controls and records are completed consistently.

Skills, Knowledge and Behaviour

• Excellent customer service.
• Great attention to detail.
• Pride in producing high-quality work.
• Team spirit.
• A 'can-do' attitude.

Don’t miss out on this amazing opportunity to join a great team in this iconic business. Apply today!