Head of Marketing & Communications
About the Role
We’re looking for a dynamic Head of Marketing & Communications to lead our marketing function, grow brand visibility and drive membership growth across our expanding gym network. You’ll bring strong commercial thinking, creative flair and a data driven approach to deliver high impact, high performance marketing.
Key Responsibilities
Leadership & Strategy
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Lead, develop and inspire a multidisciplinary marketing team.
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Own annual planning, budgeting and full funnel marketing strategy.
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Foster a collaborative, creative and performance led culture.
Growth & Campaigns
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Lead paid media across search, social and influencer channels to deliver strong ROAS.
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Manage brand campaigns and agency partners to deliver standout creative.
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Oversee organic social and creator activity to build awareness and engagement.
Retention & CRM
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Reduce churn and increase lifetime value through improved customer journeys.
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Optimise CRM, onboarding and comms workflows.
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Use A/B testing to improve conversion, pricing and offers.
Digital Experience
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Support optimisation of website and app journeys.
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Improve UX and conversion across all digital touchpoints.
Data & Insight
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Track KPIs using GA4 and other analytics tools.
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Produce clear reports and insights for senior stakeholders.
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Use data to shape strategy and maximise performance.
PR & Communications
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Lead digital PR to enhance brand reputation and support SEO.
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Align activity with internal teams across Legal, Operations and Commercial.
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Oversee internal communications to support engagement.
About You
Experience & Skills
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Senior marketing experience within fitness, leisure or subscription based brands (c. £10m+ turnover).
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Proven success driving membership acquisition, brand growth and retention.
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Handson experience with paid media, influencer marketing, CRM and analytics.
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Strong stakeholder and presentation skills.
Personal Attributes
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Thrives in a fast paced, entrepreneurial environment.
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Passionate about fitness and tuned into Gen Z culture.
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Resilient, detail driven and highly organised.
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Collaborative and willing to be hands on when needed.