Role: Technology Infrastructure EngineerLocation: Bury, Greater Manchester

Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment.

This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

Key Responsibilities

Operational Support & Incident Management

Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.

Infrastructure Administration

Perform day-to-day server administration tasks across the infrastructure estate.
Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
Support server and storage hardware platforms, with preference for HPE solutions

Cloud & Microsoft Platforms

Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.

Project Work

Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
Take technical responsibility for small infrastructure projects as allocated by the line manager.
Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.

Key Skills & Experience

Essential

Experience with Windows Server administration, deployment, and troubleshooting
In-depth knowledge of Active Directory, including Group Policy
Good understanding of networking fundamentals, including DNS and DHCP
Virtualisation, preferably VMware vSphere (7.0+)
Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities
Experience supporting Microsoft 365 services
Experience supporting server and storage hardware, preferably HPE platforms
Strong analytical skills, enabling rapid and accurate responses to reactive technical issues

Desirable

Experience with AWS. GCP and Azure platforms
Understanding of Terraform and GitHub administration
Experience with CyberArk and/or Zscaler (ZIA, ZPA)

Personal Attributes

Organised, punctual, and detail-oriented
Strong communicator able to engage both technical and non-technical audiences
Proactive and capable of working independently